Service breakthroughs : changing the rules of the game /
Heskett, James L.
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. - New York : Toronto : Free Press ; Collier Macmillan, c1990. - xii, 306 p. : ill. ; 25 cm.
Includes bibliographical references (p. 279-293) and index.
0029146755
90034202 //r95
Customer services
Sales management
HF5415.5 / .H43 1990
658.8/12
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. - New York : Toronto : Free Press ; Collier Macmillan, c1990. - xii, 306 p. : ill. ; 25 cm.
Includes bibliographical references (p. 279-293) and index.
0029146755
90034202 //r95
Customer services
Sales management
HF5415.5 / .H43 1990
658.8/12
