Service breakthroughs : (Record no. 15474)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00994cam a2200313 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | GrThPMO |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241203011314.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 900302s1990 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 90034202 //r95 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0029146755 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | hzn19436 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 19436 |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .H43 1990 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition number | 20 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | .H43 1990 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Heskett, James L. |
| 9 (RLIN) | 13186 |
| 245 10 - TITLE STATEMENT | |
| Title | Service breakthroughs : |
| Remainder of title | changing the rules of the game / |
| Statement of responsibility, etc. | James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Free Press ; |
| Place of publication, distribution, etc. | Toronto : |
| Name of publisher, distributor, etc. | Collier Macmillan, |
| Date of publication, distribution, etc. | c1990. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 306 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 279-293) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 9 (RLIN) | 9884 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Sales management |
| 9 (RLIN) | 3668 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sasser, W. Earl. |
| 9 (RLIN) | 7126 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hart, Christopher W. L. |
| 9 (RLIN) | 13185 |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | 26898 |
| 942 00 - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha issues (borrowed), all copies | 3 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Main Collection | University of Macedonia Library | University of Macedonia Library | Βιβλιοστάσιο Α (Stack Room A) | 14/03/2000 | 0.00 | 3 | HF5415.5.H43 1990 | 0013052244 | 09/02/2011 | 04/02/2011 | 1 | 26.00 | 10/11/2015 | Book |
