Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
Material type: TextPublication details: New York : Free Press ; Toronto : Collier Macmillan, c1990.Description: xii, 306 p. : ill. ; 25 cmISBN:- 0029146755
- 658.8/12 20
- HF5415.5 .H43 1990
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Book | University of Macedonia Library Βιβλιοστάσιο Α (Stack Room A) | Main Collection | HF5415.5.H43 1990 (Browse shelf(Opens below)) | 1 | Available | 0013052244 |
Includes bibliographical references (p. 279-293) and index.
There are no comments on this title.
Log in to your account to post a comment.