Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.

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Material type: Text

TextPublication details: New York : Free Press ; Toronto : Collier Macmillan, c1990.Description: xii, 306 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	University of Macedonia Library Βιβλιοστάσιο Α (Stack Room A)	Main Collection	HF5415.5.H43 1990 (Browse shelf(Opens below))	1	Available		0013052244

Includes bibliographical references (p. 279-293) and index.

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