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Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.

By: Contributor(s): Material type: TextTextPublication details: New York : Free Press ; Toronto : Collier Macmillan, c1990.Description: xii, 306 p. : ill. ; 25 cmISBN:
  • 0029146755
Subject(s): DDC classification:
  • 658.8/12 20
LOC classification:
  • HF5415.5 .H43 1990
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Book Book University of Macedonia Library Βιβλιοστάσιο Α (Stack Room A) Main Collection HF5415.5.H43 1990 (Browse shelf(Opens below)) 1 Available 0013052244

Includes bibliographical references (p. 279-293) and index.

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