Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich.

By: Milakovich, Michael EMaterial type: TextTextPublication details: Delray Beach, Fla. : St. Lucie Press, c1995Description: xx, 258 p. : ill. ; 24 cmISBN: 188401545X (acid-free paper)Subject(s): Industrial management | Quality controlDDC classification: 658.5/62 LOC classification: HD31 | .M435 1995
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Item type Current library Collection Call number Copy number Status Date due Barcode
Book Book University of Macedonia Library
Βιβλιοστάσιο Α (Stack Room A) 		Main Collection HD31.M435 1995 (Browse shelf (Opens below)) 1 Available 0013068834

Includes bibliographical references (p. 233-244) and index.

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