Includes bibliographical references and indexes.

Organizations in world risk society / Ulrich Beck and Boris Holzer -- Crisis management and legitimacy : facing symbolic disorders / Romain Laufer -- Understanding and managing crises in an "online world" / Sarah Kovoor-Misra and Manavendra Misra -- Organizational sense-making during crisis / Karlene H. Roberts, Peter Madsen, Vinit Desai -- Crisis sensemaking and the public inquiry / Robert P. Gephart, Jr. -- A cognitive approach to crisis management in organizations / Jean-Marie Jacques, Laurent Gatot, and Anne Wallemacq -- The psychological effects of a crisis : deny denial-grieve before a crisis occurs / Ian I. Mitroff -- A passion for imperfections : revisiting crisis management / Christophe Roux-Dufort -- The eight characteristics of Japanese crisis-prone organizations / Toshihiko Hagiwara -- Voices from the terraces : from "mock bureaucracy" to "learning from crisis" within the UK's football industry / Dominic Elliott and Denis Smith -- A "total" responsibility management approach to crisis management and signal detection in organizations / Judith Clair and Sandra Waddock -- Crisis management simulations : flaws and remedies / Bertrand Robert and Christopher Lajtha.