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Results of search for 'an:42525'

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		Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson. by Johnson, Michael D. (Michael David) \| Gustafsson, Anders, 1964 May 3-. Series: University of Michigan Business School management seriesEdition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2000Online access: Table of Contents Availability: Items available for loan: University of Macedonia LibraryCall number: HF5415.335.J64 2000 (1). Place hold Add to cart (remove)
		Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld. by Reichheld, Frederick F. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c2001Availability: Items available for loan: University of Macedonia LibraryCall number: HF5415.525.R45 2001 (1). Place hold Add to cart (remove)
		Οι πελάτες που μετράνε / Tony Cram ; μετάφραση Μαρία Γιαμαλίδου ; επιμέλεια Γιάννης Ζηρίνης. by Cram, Tony \| Ζηρίνης, Γιάννης. Series: Business/Management ; 22Edition: 1η έκδ.Material type: Text; Format: print ; Literary form: Not fiction Language: Greek, Modern (1453- ) Original language: English Publication details: Αθήνα : Κριτική, 2004Availability: Items available for loan: University of Macedonia LibraryCall number: HF5415.55.C7316 2004 (1). Place hold Add to cart (remove)
		Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc. by Szwarc, Paul. Series: Market research in practice seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, 2005Other title: Researching customer satisfaction and loyalty.Online access: Table of contents \| Publisher description Availability: Items available for loan: University of Macedonia LibraryCall number: HF5415.335.S98 2005 (1). Place hold Add to cart (remove)
		Predicting market success : new ways to measure customer loyalty and engage consumers with your brand / Robert Passikoff. by Passikoff, Robert, 1948-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2006Online access: Contributor biographical information \| Publisher description \| Table of contents only Availability: Items available for loan: University of Macedonia LibraryCall number: HF5415.525.P37 2006 (1). Place hold Add to cart (remove)
		Η αγοραστική προσήλωση του τραπεζικού πελάτη : προϋποθέσεις, παράγοντες, στρατηγικές / Κων. Λυμπερόπουλος. by Λυμπερόπουλος, Κωνσταντίνος X, 1946-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Αθήνα : Interbooks, c2004Availability: Items available for loan: University of Macedonia LibraryCall number: HG1616.M3L953 2004 (2). Place hold Add to cart (remove)
		Jeffrey Gitomer's little red book of sales answers. by Gitomer, Jeffrey H. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, 2006Other title: Little red book of sales answers.Online access: Table of contents Availability: Items available for loan: University of Macedonia LibraryCall number: HF5438.25.G578 2006 (1). Place hold Add to cart (remove)
		Return on customer : creating maximum value from your scarcest resource / Don Peppers and Martha Rogers. by Peppers, Don \| Rogers, Martha, Ph.D. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore : CYAN/Marshall Cavendish Business, 2005Availability: Items available for loan: University of Macedonia LibraryCall number: HF5415.527.P474 2005 (1). Place hold Add to cart (remove)
		Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. by Hayes, Bob E, 1963-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQ Quality Press, 2009Availability: Items available for loan: University of Macedonia LibraryCall number: HF5415.525.H39 2009 (1). Place hold Add to cart (remove)
		Inspire! : how to keep your customers when your competitors can't / Jim Champy. by Champy, James, 1942-. Series: Financial Times seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow, England : Financial Times Prentice Hall, c2009Availability: Items available for loan: University of Macedonia LibraryCall number: HF5415.335.C43 2009 (1). Place hold Add to cart (remove)
		The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / Shep Hyken. by Hyken, Shep. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2009Availability: Items available for loan: University of Macedonia LibraryCall number: HF5415.5.H937 2009 (1). Place hold Add to cart (remove)

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