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		Incredible customer service : the final test / David Freemantle. by Freemantle, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York : McGraw-Hill, c1993 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.5.F727 1993. Place hold Add to cart (remove)
		Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss. by Goldman, Steven L, 1941- Nagel, Roger N, 1943- Preiss, Kenneth Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Van Nostrand Reinhold, c1995 Availability: Items available for loan: University of Macedonia Library (1)Call number: HD41.G65 1995. Place hold Add to cart (remove)
		Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press, c1990 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.5.Z45 1990. Place hold Add to cart (remove)
		Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Series: McGraw-Hill series in marketing Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw Hill, c1996 Availability: Items available for loan: University of Macedonia Library (1)Call number: HD9980.5.Z45 1996. Place hold Add to cart (remove)
		No cover image available Ποιοτική εξυπηρέτηση πελατών : ένας πλήρης οδηγός για τη δημιουργία φιλοσοφίας επιχειρησιακού κλίματος και σχεδίου δράσης των ανθρώπων της επιχείρησης / Παναγιώτης Γ. Ρεγκούκος. by Ρεγκούκος, Παναγιώτης Γ Material type: Text; Format: print ; Literary form: Not fiction Publication details: Αθήνα : Seminars & Consulting, c1992 Availability: Not available: University of Macedonia Library: Lost (1). Add to cart (remove)
		Intelligent enterprise : a knowledge and service based paradigm for industry / James Brian Quinn ; foreword by Tom Peters. by Quinn, James Brian, 1928-2012 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1992 Availability: Items available for loan: University of Macedonia Library (1)Call number: HD58.9.Q357 1992. Place hold Add to cart (remove)
		The customer-driven company : moving from talk to action / Richard C. Whiteley. by Whiteley, Richard C Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley, c1991 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.5.W56 1991. Place hold Add to cart (remove)
		Οι αρχές λειτουργίας των ηγετών της αγοράς : επιλέξτε τους πελάτες σας, περιορίστε την εστίασή σας, υπερισχύστε στην αγορά σας / Michael Treacy, Fred Wiersema ; μετάφραση Λήδα Μοσχονά. by Treacy, Michael Wiersema, Fred, (Frederik Derk) Material type: Text; Format: print ; Literary form: Not fiction Language: Greek, Modern (1453- ) Original language: English Publication details: Αθήνα : Γαλαίος, 1997 Availability: Items available for loan: University of Macedonia Library (1)Call number: HD41.T6716 1997. Place hold Add to cart (remove)
		Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. by Heskett, James L Sasser, W. Earl Hart, Christopher W. L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Toronto : Free Press ; Collier Macmillan, c1990 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.5.H43 1990. Place hold Add to cart (remove)
		Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra. by Vavra, Terry G Edition: Rev. and updated. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago : Irwin Professional Pub., c1995 Other title: After marketing Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.5.V38 1995. Place hold Add to cart (remove)
		Customers for life : how to turn that one-time buyer into a lifetime customer / Carl Sewell & Paul B. Brown. by Sewell, Carl Brown, Paul B Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : Pocket Books, 1991 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.5.S49 1991. Place hold Add to cart (remove)
		Relationship marketing : bringing quality, customer service, and marketing together / Martin Christopher, Adrian Payne, and David Ballantyne. by Christopher, Martin Payne, Adrian Ballantyne, David Chartered Institute of Marketing Series: Marketing series (London, England) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Butterworth-Heinemann, 1991 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.C527 1991. Place hold Add to cart (remove)
		Relationship marketing : successful strategies for the age of the customer / Regis McKenna. by McKenna, Regis Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley Pub. Co., c1991 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.M2616 1991. Place hold Add to cart (remove)
		The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Christensen, Clayton M Series: Management of innovation and change series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c1997 Availability: Items available for loan: University of Macedonia Library (1)Call number: HD53.C49 1997. Place hold Add to cart (remove)
		The experience economy : work is theatre & every business a stage / B. Joseph Pine II, James H. Gilmore. by Pine, B. Joseph Gilmore, James H, 1959- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c1999 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.15.P56 1999. Place hold Add to cart (remove)
		The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh. by Gutek, Barbara A Welsh, Theresa M Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2000 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.5.G878 2000. Place hold Add to cart (remove)
		The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. by Thompson, Harvey Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2000 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.5.T484 2000. Place hold Add to cart (remove)
		Customer capitalism : the new business model of increasing returns in new market spaces / Sandra Vandermerwe. by Vandermerwe, Sandra Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Nicholas Brealey Publishing, 1999 Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.5.V357 1999. Place hold Add to cart (remove)
		Developing a market orientation / Rohit Deshpandι, editor. by Deshpande, Rohit Marketing Science Institute Material type: Text; Format: print ; Literary form: Not fiction Publication details: Thousand Oaks, Calif. : Sage Publications, c1999 Online resources: Table of Contents Availability: Items available for loan: University of Macedonia Library (1)Call number: HF5415.2D44 1999. Place hold Add to cart (remove)

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