Includes bibliographical references and index.

On knowledge, knowledge management, and knowledge management systems : an introduction /Irma Becerra-Fernandez and Dorothy Leidner -- Individual, group, and organizational learning : a knowledge management perspective /Irma Becerra-Fernandez and Rajiv Sabherwal -- Knowledge management and organizational culture /Dorothy E. Leidner and Timothy R. Kayworth -- Social networks and information technology : evolution and new frontiers /Maryam Alavi and Gerald C. Kane -- The evolution of knowledge management technology : from explicit rules to implicit profiles /Ulrike Schultze -- A four-layer model for information technology support of knowledge management /Matteo Bonifacio, Thomas Franz and Steffen Staab -- Mobilizing knowledge in a Yu-Gi-Oh! world /Youngjin Yoo -- The impact of computer-mediated communication on knowledge transfer and organizational form / David G. Schwartz and Dov Te'eni -- Moving toward a knowledge management maturity model (K3M) for developing knowledge management strategy and implementation plans /Jay Liebowitz and Tom Beckman -- Building knowledge management systems to improve profits and create loyal users : lessons from the pharmaceutical industry /Alan R. Dennis, Dong-Gil Ko and Paul F. Clay -- Can we learn from our past? : managing knowledge within and across projects /Patrick S. W. Fong -- Managing knowledge in virtual communities within organizations /Naren B. Peddibhotla and Mani R. Subramani -- Dynamic team memory systems : enabling knowledge sharing effectiveness in structurally diverse distributed teams /Ann Majchrzak, Arvind Malhotra and Richard John -- Electronic knowledge networks : processes and structure /Samer Faraj, Molly McLure Wasko and Steven L. Johnson -- Ad hoc interorganizational collaboration : safeguards for balancing sharing and protection of knowledge / Yongsuk Kim, Sirkka L. Jarvenpaa and Ann Majchrzak.