The business value of IT : managing risks, optimizing performance, and measuring results / Michael D.S. Harris, David Herron, Stasia Iwanicki.

By: Harris, Michael D.SContributor(s): Herron, David (David E.) | Iwanicki, StasiaMaterial type: TextTextPublication details: Boca Raton, FL : Auerbach Publications, c2008Description: xxvi, 266 p. : ill. ; 25 cmISBN: 9781420064742 (alk. paper)Subject(s): Information technology -- Economic aspectsDDC classification: 004.068 LOC classification: HC79.I55 | H39 2008
Contents:
What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?.
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Item type Current library Collection Call number Copy number Status Date due Barcode
Book Book University of Macedonia Library
Βιβλιοστάσιο Α (Stack Room A) 		Main Collection HC79.I55H39 2008 (Browse shelf (Opens below)) 1 Available 0013114058

Includes bibliographical references and index.

What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?.

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