Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Ovretveit.
Material type:
TextSeries: Quality in action (London, England)Publication details: London ; New York : McGraw-Hill Book Co., c1994Description: xvii, 293 p. : ill. ; 24 cmISBN: 0077079493Subject(s): Customer services -- Management | Total quality management | Service industries -- Quality control | Service industries -- ManagementDDC classification: 658.8/12 LOC classification: HF5415.5 | .E26 1994
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Book
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University of Macedonia Library Βιβλιοστάσιο Α (Stack Room A) | Main Collection | HF5415.5.E26 1994 (Browse shelf (Opens below)) | 1 | Available | 0013068560 |
Includes bibliographical references (p. 266-288) and index.
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