Βιβλιοθήκη και Κέντρο Πληροφόρησης catalog

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		Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A \| Parasuraman, A \| Berry, Leonard L, 1942-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press, c1990Availability: Items available for loan: University of Macedonia LibraryCall number: HF5415.5.Z45 1990 (1). Place hold Add to cart (remove)
		Marketing financial services : a strategic vision / James H. Donnelly, Jr., Leonard L. Berry, Thomas W. Thompson. by Donnelly, James H \| Berry, Leonard L, 1942- \| Thompson, Thomas W. (Thomas William), 1934-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood, Ill. : Dow Jones-Irwin, c1985Availability: Items available for loan: University of Macedonia LibraryCall number: HG174.D66 1985 (1). Place hold Add to cart (remove)