Johnston, Robert, 1953-

Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. - Fourth edition. - xxii, 460 pages : color illustrations ; 27 cm

Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.

Includes bibliographical references and index.

9780273740483 (pbk.)

2016373440


Service industries--Management

HD9980.5 / .J647 2012

658
European Union Digital Greece ESPA Default