Johnston, Robert, 1953-
Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. - Fourth edition. - xxii, 460 pages : color illustrations ; 27 cm
Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
Includes bibliographical references and index.
9780273740483 (pbk.)
2016373440
Service industries--Management
HD9980.5 / .J647 2012
658
Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. - Fourth edition. - xxii, 460 pages : color illustrations ; 27 cm
Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
Includes bibliographical references and index.
9780273740483 (pbk.)
2016373440
Service industries--Management
HD9980.5 / .J647 2012
658