Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.
Material type:
TextPublisher: Harlow, Essex, England : Pearson, 2012Edition: Fourth editionDescription: xxii, 460 pages : color illustrations ; 27 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780273740483 (pbk.)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .J647 2012
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Course reserves |
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Textbook (48 hours loan)
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University of Macedonia Library Desk | Oversized | HD9980.5.J647 2012 (Browse shelf (Opens below)) | 1 | Available | 0013145630 |
ΔΙΟΙΚΗΣΗ ΛΕΙΤΟΥΡΓΙΩΝ ΣΤΙΣ ΥΠΗΡΕΣΙΕΣ ΜΑΝΑΤΖΜΕΝΤ ΤΟΥΡΙΣΤΙΚΩ ΕΠΙΧΕΙΡΗΣΕΩΝΝ ΚΑΙ ΟΡΓΑΝΙΣΜΩΝ Χειμερινό |
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Book
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University of Macedonia Library Βιβλιοστάσιο Α (Stack Room A) | Oversized | HD9980.5.J647 2012 (Browse shelf (Opens below)) | 2 | Available | 0013146311 |
Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
Includes bibliographical references and index.
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