Customer service supply chain management : (Record no. 93352)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01047cam a22003017a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | GrThPMO |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240515015534.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140402s2014 njua b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2014937236 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780133764390 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0133764397 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | BTCTA |
| Language of cataloging | eng |
| Transcribing agency | BTCTA |
| Modifying agency | YDXCP |
| -- | OCLCO |
| -- | LTSCA |
| -- | DLC |
| -- | GrThPMO |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | lccopycat |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .O449 2014 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition number | 23 |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Call number | HF5415.5.O449 2014 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 190164 |
| Personal name | Oliveira, Alexandre |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service supply chain management : |
| Remainder of title | models for achieving customer satisfaction, supply chain performance, and shareholder value / |
| Statement of responsibility, etc. | Alexandre Oliveira, Anne Gimeno. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Upper Saddle River, N.J. : |
| Name of publisher, distributor, etc. | Pearson Education, |
| Date of publication, distribution, etc. | c2014. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 188 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 9 (RLIN) | 9884 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| 9 (RLIN) | 15316 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business logistics. |
| 9 (RLIN) | 2673 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 190165 |
| Personal name | Gimeno, Anne |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha issues (borrowed), all copies | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Collection | University of Macedonia Library | University of Macedonia Library | Desk | 15/11/2017 | 7 | 50.56 | HF5415.5.O449 2014 | 0013145624 | 15/11/2017 | 1 | 26.00 | 15/11/2017 | Textbook (48 hours loan) |
