Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder value / Alexandre Oliveira, Anne Gimeno.
Material type:
TextPublication details: Upper Saddle River, N.J. : Pearson Education, c2014Description: xvi, 188 p. : ill. ; 24 cmISBN: 9780133764390; 0133764397Subject(s): Customer services | Customer relations | Business logisticsDDC classification: 658.8/12 LOC classification: HF5415.5 | .O449 2014
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Course reserves |
|---|---|---|---|---|---|---|---|---|
Textbook (48 hours loan)
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University of Macedonia Library Desk | Main Collection | HF5415.5.O449 2014 (Browse shelf (Opens below)) | 1 | Available | 0013145624 |
ΔΙΟΙΚΗΣΗ ΛΕΙΤΟΥΡΓΙΩΝ ΣΤΙΣ ΥΠΗΡΕΣΙΕΣ ΜΑΝΑΤΖΜΕΝΤ ΤΟΥΡΙΣΤΙΚΩ ΕΠΙΧΕΙΡΗΣΕΩΝΝ ΚΑΙ ΟΡΓΑΝΙΣΜΩΝ Χειμερινό |
Includes bibliographical references and index.
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