Service entscheidet : im Wettbewerb um den Kunden / Jacques Horovitz ; Geleitwort von Ueli Prager.

By: Horovitz, Jacques, 1947-Material type: TextTextLanguage: German Original language: French Publication details: Frankfurt : Campus-Verl, 1992Edition: 4., AuflDescription: 168 p. : ill. ; 21 cmUniform titles: Qualité de service. German Subject(s): Customer services | Quality assuranceLOC classification: HF5415.5 | .H6715 1992
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Item type Current library Collection Call number Copy number Status Date due Barcode
Book Book University of Macedonia Library
Βιβλιοστάσιο Α (Stack Room A) 		Main Collection HF5415.5.H6715 1992 (Browse shelf (Opens below)) 1 Available 0013099841

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