The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger.
Material type:
TextPublication details: New York : The Free Press, 2003Description: xxii, 377 p. : ill. ; 24 cmISBN: 0743225694Subject(s): Customer services | Consumer satisfaction | Organizational effectiveness | Communication in marketing | Employee loyaltyDDC classification: 658.8/12 LOC classification: HF5415.5 | .H473 2003Online resources: Publisher description
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Book
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University of Macedonia Library Βιβλιοστάσιο Α (Stack Room A) | Main Collection | HF5415.5.H473 2003 (Browse shelf (Opens below)) | 1 | Available | 0013071481 |
Includes bibliographical references and index.
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